Application Support Lead

Thane
Full-Time
Senior: 5 to 10 years
Posted on Nov 16 2024

About the Job

Skills

SQL
MS SQL
docker
PostgreSQL
Application Troubleshooting,
Performance Optimization

Job Title: Application Support Lead


Experience: 5-8 Years

Job Summary:

We are seeking an experienced Application Support Lead to oversee and manage the support of our applications. The ideal candidate will have strong expertise in database programming, performance tuning, and troubleshooting. You will be responsible for ensuring the smooth operation of applications, providing root cause analysis (RCA), and collaborating with engineering teams to resolve issues efficiently.

Key Responsibilities:

  • Database Expertise: Develop and optimize SQL queries for MS SQL and PostgreSQL to enhance application performance, focusing on indexing and query efficiency.
  • Deployment and Troubleshooting: Manage application deployments in Docker, troubleshoot issues, and ensure rapid resolution to minimize downtime.
  • Code Management: Check in code changes, review application data flow, transaction flow, and code flow to ensure optimal performance and functionality.
  • Root Cause Analysis: Provide detailed root cause analysis (RCA) for incidents, communicating findings to both clients and engineering teams effectively.
  • Documentation: Create and maintain support documentation and RCA documents to ensure clear communication and knowledge transfer.
  • Collaboration: Work closely with engineering teams to address application issues, provide insights on architecture, and recommend improvements.
  • Technical Support: Provide advanced technical support to clients and internal teams, ensuring all issues are resolved in a timely manner.
  • System Knowledge: Maintain a solid understanding of network architecture, Linux server environments, and application frameworks to troubleshoot effectively.

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in application support, database management, or related roles.
  • Strong proficiency in MS SQL and PostgreSQL, including database programming and performance tuning.
  • Experience with Docker for application deployment and management.
  • Excellent troubleshooting skills with a focus on performance issues and application flow.
  • Strong understanding of application architecture, transaction flow, and data flow.
  • Familiarity with Linux server administration and network architecture.
  • Exceptional communication skills, both verbal and written, with the ability to convey technical information to non-technical stakeholders.

Preferred Skills:

  • Knowledge of monitoring tools for performance tracking and alerting.
  • Familiarity with scripting languages (e.g., Bash, Python) for automation.

Must skills :- SQL (MS SQL, PostgreSQL), Docker, Application Troubleshooting, Performance Optimization



About the company

SATMAT TECHNOLOGIES Where Innovation Meets Outsourcing SATMAT TECHNOLOGIES PVT. LTD., since 2017; is a part of SATMAT GROUP, not just an IT outsourcing company; we're architects of technological evolution. Imagine a symphony of code, a ballet of bytes that's the magic we bring to businesses worldwide. Our canvas is the digital realm, and our brushes are the brightest minds in the IT universe.SAT ...Show More

Industry

IT Services and IT Consul...

Company Size

501-1000 Employees

Headquarter

Pune, Maharastra

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