Company Overview

THis is for the client of Satirth Business Solutions, They are into ERP Development

located in Kochi

Job Overview

Customer Support And Implementation Lead

Job Type: Full-Time

Location: Ernakulam

Experience: 4-6 years

Skills Required: People Management, Reporting, Client Facing, Business Development, Microsoft Excel, Microsoft Office

Qualifications and Skills

• Minimum 4 years of experience in a similar role
• Strong skills in People Management and Client Facing
• Proficient in Reporting and Business Development
• Advanced knowledge of Microsoft Excel and Microsoft Office

Roles and Responsibilities

• Lead the customer support and implementation team
• Manage and resolve escalated customer issues
• Develop strategies for improving customer satisfaction
• Collaborate with cross-functional teams to drive business growth
• Create and present reports on key performance metrics