Company Overview

Sapphire Foods is a prominent player in the Food and Beverage Services industry, established in 2015. It operates a substantial network of KFC and Pizza Hut stores across India and Sri Lanka, driven by a professional management team. With headquarters in Mumbai, Sapphire Foods is renowned for its dynamic growth and innovative practices within a supportive work environment.

Job Overview

We are seeking a Junior Level Part-Time team member to join our Sapphire Foods family. This role is based in Thrissur and offers a fantastic opportunity to work within a leading food and beverage company. The position demands flexibility in managing various tasks and contributing towards customer service excellence.

Qualifications and Skills

• Proficiency in utilizing remote work tools for efficient communication and project management.
• Hands-on experience with customer service software to effectively manage and resolve queries.
• Competence in Microsoft Office Suite for documentation, data analysis, and reporting tasks.
• Familiarity with social media management for engaging and interactive customer communication.
• Ability to perform basic data entry with attention to accuracy and detail.
• Exposure to email marketing tools for enhancing customer outreach and engagement.
• Time Management (Mandatory skill) to ensure all tasks are completed efficiently and promptly.
• Expertise in using communication platforms (Mandatory skill) for seamless interaction within the team.

Roles and Responsibilities

• Assist in managing customer queries through various channels, ensuring timely and effective resolution.
• Support in executing marketing strategies via social media and email campaigns.
• Collaborate with team members to ensure the smooth operation of remote work tools.
• Maintain accurate records of customer interactions and data entry tasks.
• Contribute to the continuous improvement of customer service processes.
• Utilize communication platforms for efficient coordination and task management.
• Work closely with supervisors to achieve operational goals and objectives.