JOB DESCRIPTION

Jobtitle            :Process Associate

EXP :4+ years of Experience, Able to Manage USA Accent.

Location         : Hyderabad, Telangana. Full Time

About us  :We are Located in USA AND INDIA. We are into IT business for past 10 years.

About the Role :CALL CENTER AGENT — OUTBOUND& INBOUND SALES& MANAGEMENT

Brief description: The position of call center agent (outbound telemarketing & sales) consists of using cold calling techniques on prospects and persuading potential customers to purchase a product or service.

Responsibilities:•       Adjust sales scripts to better target the needs and interests of specific individuals;

•       Conduct client or market surveys, and type detailed notes regarding sale or service offered;

•       Contact businesses or private individuals by telephone in order to solicit sales for goods or services,

•       Deliver prepared sales talks, reading from scripts that describe products or services,

•       in order to persuade potential customers to purchase a product or service;

•       Explain products or services and prices, and answer questions from customers;

•       Follow sales scripts and probe to better target the needs and interests of a client;

•       Maintain records of contacts, accounts, and orders;

•       Maintain call logs, recordings and reporting details regarding cans;

•       Obtain customer information such as name, address, and payment method and able to convert specified payment methods, and enter orders into computers, Google Sheets or company provided tools;

•       Obtain names and telephone numbers of potential customers from sources such as telephone directories, Local Customers and more businesses from google or any source links like social media and more.

•       Magazine reply cards, and lists purchased from other organizations.

•  Candidate  Requirements:

 A high school diploma or equivalent.

Ability to persuade others to change their minds or behavior;

Ability to give full attention to what other people are saying, and to actively look for ways to help people.

Mail Id:admin@sapisinfotech.com

Contact:9035410340