Position: Production Support, ITIL (Support Analyst)

Location: Mumbai

Experiance : 3 to 5 Years

Client: Mphasis

Direct Responsibilities

Experience in Production support role

Good knowledge of ITIL processes and frameworks

Significant experience with processes like incident, change problem and release mgmt.

Experience in gathering data and generating reports/graphs with tools like ServiceNow

Hands on with MS Office tools for reporting and presentations

Experience with data warehousing and reporting technologies

Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture

Excellent communication skills, interacting with users, IT and stakeholders

Experience in the banking sector, with an understanding of regulatory obligations is a strong plus

Ability to take initiatives (make proposals and drive them to completion)

Organizational skills (being proactive)

Experience in Production support role Good knowledge of ITIL processes and frameworks Significant experience with processes like incident, change problem and release mgmt. Experience in gathering data and generating reports/graphs with tools like ServiceNow Hands on with MS Office tools for reporting and presentations Experience with data warehousing and reporting technologies Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture