Company Overview

Sanskara Hearing Solutions is a highly committed professional organization determined to uphold our principles and ethical standards. We work diligently to ensure that our valuable patients receive the most appropriate treatment and management options available in the field of Audiology. Our team recommends advanced technology devices, ensuring no compromise in our patients' quality of life. Based in Mumbai, Sanskara Hearing solutions combines state-of-the-art technology with excellent pre and post-sales services to alleviate your hearing worries. Visit us at www.sanskarahearing.com.

Job Overview

We are looking for a dedicated Front Desk Receptionist to join our team at our Mumbai Suburban locations – Andheri Kandivali and Malad. This is a full-time position, and the candidate will be the first point of contact for our patients, ensuring a smooth and welcoming experience for all visitors. The ideal candidate will possess excellent communication and organizational skills, with a keen attention to detail.

Qualifications and Skills

• Proven experience in a receptionist or related role with strong customer service skills.
• Excellent verbal and written communication skills are essential to interact with patients and staff effectively.
• Strong organizational skills to handle multiple tasks simultaneously, ensuring an efficient workflow.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Professional demeanor and appearance, providing a welcoming and friendly atmosphere.
• Attention to detail in managing patient records and appointment schedules accurately.
• Proficient in phone etiquette to handle inquiries and direct calls efficiently.
• Capability to manage and prioritize tasks, ensuring smooth day-to-day operations of the front desk.

Roles and Responsibilities

• Greet and welcome patients as soon as they arrive at the office, creating a positive impression.
• Manage the front desk by directing patients, answering queries, and redirecting phone calls.
• Schedule and confirm appointments, ensuring accurate and timely patient flow.
• Maintain patient records, updating information as necessary, and ensuring confidentiality.
• Provide basic and accurate information in-person and via phone/email to patient inquiries.
• Handle administrative duties such as filing, photocopying, and data entry as needed.
• Keep the reception area tidy and presentable, equipped with all necessary materials.
• Collaborate with medical staff to ensure seamless communication and task coordination.