Responsibilities:

·      Design and execute orientation programs for sales teams

·      Conduct on boarding training sessions for new hires

·      Act as a consultant to salespeople for challenges they have on the job

·      Assign mentors and coaches to new sales team members

·      Observe how salespeople and cashiers interact with clients to identify areas of improvement

·      Determine training needs both for individuals and teams

·      Organize role-playing activities to simulate difficult client cases (e.g. how to overcome objections)

·      Advise salespeople how to upsell products and services

·      Apply various sales training techniques (e.g. gamification, case studies and group activities)

·      Maintain updated records of training curriculum and material