Job Overview

Sangeetha Mobiles Pvt Ltd is seeking a mid-level Customer Support Executive to join our vibrant team in Bangalore Urban. This full-time position requires a professional individual with a passion for providing exceptional customer service and resolving customer inquiries effectively. The ideal candidate will have experience in customer support and a solid understanding of our product offerings.

Qualifications and Skills

• Excellent communication skills to effectively interact with customers through various channels and address their concerns efficiently.
• Problem-solving abilities to identify customer issues and provide appropriate solutions, ensuring customer satisfaction.
• Empathy towards customers to understand their needs and provide personalized assistance and support.
• Demonstrated patience in dealing with difficult or frustrated customers, maintaining professionalism at all times.
• Ability to multitask and manage multiple customer inquiries simultaneously without compromising quality of assistance.
• In-depth knowledge of product and service offerings to provide accurate information and recommendations to customers.
• Attention to detail to ensure all customer interactions are documented accurately and resolved promptly.
• Ability to remain calm under pressure and handle challenging situations with a positive attitude and effectiveness.

Roles and Responsibilities

• Handle customer inquiries and issues promptly through phone, email, or chat, ensuring a timely resolution.
• Provide detailed information about products, services, promotions, and offers to assist customers in decision-making.
• Engage with customers in a friendly and professional manner, building strong relationships and fostering loyalty.
• Log and track customer interactions and transactions in the company's CRM system for future reference.
• Collaborate with other teams to escalate and resolve complex issues, providing feedback to improve customer experience.
• Maintain up-to-date knowledge of product updates, new releases, and industry trends to better serve the customers.
• Analyze customer feedback and provide insights to management to improve service and product offerings.
• Assist in the development of customer support materials, FAQs, and guidelines for improved service delivery.