Relevant profile applicant kindly drop your cv to 7065126218 asap

Company Overview

Sana Search International (SSI), established in 2019, is a South

Delhi-based recruitment firm with a robust network in major metros and tier-2

cities. With a skilled team of 30 members, SSI excels in identifying top talent

across various IT and Non-IT sectors. Our expertise includes recruiting for

software development, cyber security, testing, project management, and more. We

also offer tailored solutions for BPO/KPO sectors, focusing on volume hiring,

contract staffing, and executive searches. For more details, visit our website.

Job Overview

We are seeking a Junior-level candidate for a full-time,

work-from-home position. The ideal candidate will be a part of our customer

service team, handling various responsibilities to ensure client satisfaction

and support.

Qualifications and Skills

Fresher to Experience (GRADUATE / 12TH PASS / UNDERGRADUATE   

Proficiency in handling customer queries and ensuring a high level

of customer satisfaction.

Strong communication and interpersonal skills to interact

effectively with clients and team members.

Excellent problem-solving skills to address customer concerns and

provide timely resolutions.

Ability to work independently from home with minimal supervision

and deliver on targets.

Familiarity with Customer Care Executive (CCE) roles and

responsibilities.

Experience in or knowledge of the local job markets in Indore and

Bhopal is a plus.

Adaptability and flexibility to work in a dynamic and fast-paced

environment.

Roles and Responsibilities

Handle incoming customer service inquiries and provide accurate

and timely information.

Resolve customer issues and escalate complex problems to senior

management if necessary.

Maintain detailed records of customer interactions and

transactions.

Follow communication procedures, guidelines, and policies set by

the company.

Assist in training new team members on customer service protocols

and procedures.

Work closely with other departments to ensure seamless service

delivery.

Continuously strive to improve the quality and efficiency of

customer support services.

Meet or exceed performance metrics related to customer

satisfaction, issue resolution, and response times.

Customer support executive 6 days working,

1 rotational off- ROTATIONAL DAY SHIFT

Salary 18k CTC, 14.5k in hand

Applicant must need to have Own Laptop and Excellent communication

Processor i5, 8gb Ram,

windows 10 and above,

WIFI 25 mbps upload and download,

power backup mandatory.

Interview HR Round Ops Am cat- Virtual

Drop your cv on 9311350356

cv4voiceprofile@gmail.com

Required Skills:

Excellent Communication: Proficient in English with strong verbal

and written

Perks and Benefits:

Competitive compensation.

Work from the comfort of your own home.

Extensive training and support.

Career growth opportunities within E- COMMERCE

contact me on 9311350356

cv4voiceprofile@gmail.com

NO HIDDEN CHARGES