Are you passionate about providing exceptional customer service and have a knack for speaking French fluently? If so, we have an exciting opportunity for you to join our team as a Customer Service Representative in Gurgaon.

Job Title: Customer Service Representative (French Speaking)

Location: Gurgaon

Salary: 11 LPA

Job Type: Full-Time

Language Requirement: Proficiency in French (B2 /C1 OR C2level certificate required)

Responsibilities:

Customer Assistance: Provide top-notch customer support to international travelers, assisting them with inquiries, reservations, itinerary changes, and other travel-related requests via phone.

Language Proficiency: Utilize your B2 level French language skills to communicate effectively with our French-speaking customers, ensuring their needs are met and inquiries are resolved promptly.

Product Knowledge: Stay up-to-date on travel industry trends, company products, and services to deliver accurate information and recommendations to customers.

Problem Solving: Address and resolve customer concerns, complaints, or issues professionally and efficiently, striving for first-call resolution whenever possible.

Documentation: Maintain detailed and accurate records of customer interactions and transactions in our CRM system.

Team Collaboration: Collaborate with colleagues and other departments to ensure a seamless customer experience and assist in resolving complex issues.

Qualifications:

Minimum of 1 year of experience in international travel customer service.

B2 level French language proficiency with a certification.

Strong communication skills in French

Exceptional interpersonal and problem-solving abilities.

Ability to multitask, stay organized, and work under pressure.

Strong computer skills and familiarity with CRM systems.

Flexibility to work in shifts, including evenings and weekends if required.

Why Join Us:

Competitive salary up to 11 LPA.

Opportunity to work in a dynamic and multicultural environment.

Training and development opportunities to enhance your career.

Employee benefits including health insurance and more.

Convenient location in Gurgaon with easy access to public transportation.

To Apply:

Write an email at cv4language@ 8527766837

• Excellent communication and customer service skills

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Please visit to our website - www.sanasearchinternational.com for more hiring.

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