Company Overview

Sana Search International (SSI), founded in 2019, is headquartered in South Delhi with branches across metros and tier-2 cities. Our dedicated team of 30 members specializes in identifying top talents for clients across IT and Non-IT sectors. We provide a comprehensive array of recruiting solutions for various industries, working tirelessly to add value to our clients and organization through strong networks and exemplary communication skills. Visit us at https://www.sanasearchinternational.com/.

Job Overview

We are seeking a highly motivated and skilled Social Media Advisor for the Chat Process. This is a Full-Time, Junior position located in Gurgaon. The ideal candidate should have between 1 to 3 years of relevant work experience. The role demands proficiency in customer service, chat support, and crafting social media communications.

Qualifications and Skills

• Customer service (Mandatory skill) - Exceptional ability to handle customer queries and concerns effectively through chat.
• Chat support (Mandatory skill) - Proven track record of managing chat support systems, offering timely and accurate responses.
• Social Media Communications (Mandatory skill) - Expertise in fostering brand messages and engagement through social media platforms.
• Social media management - Knowledgeable in managing various social media accounts to maintain brand consistency.
• Problem-solving - Strong analytical skills to quickly resolve customer issues and improve service processes.
• Communication skills - Excellent verbal and written communication abilities to articulate responses clearly and persuasively.
• Social Media Marketing - Experience in creating and executing social media campaigns to enhance brand awareness.
• Social Media Optimization (SMO) - Skilled in implementing strategies to improve the visibility and reach of social media content.

Roles and Responsibilities

• Provide real-time chat support to address customer queries and concerns effectively.
• Develop and maintain professional and engaging social media communications.
• Manage and monitor the company's social media accounts, ensuring timely updates and responses.
• Collaborate with the marketing team to generate social media content that aligns with the company’s brand and strategy.
• Analyze customer feedback and social media metrics to improve service quality and customer satisfaction.
• Identify trends and insights to optimize the social media communication process.
• Ensure the smooth operation of chat support software and systems.
• Maintain a high level of professionalism and empathy in all customer interactions.

Gurgaon Social Media Advisor

Handle queries that come via social media through chat and email

Mandate 2 years exp required in chat and social media

24/7 shifts

Salary upto 27k inhand

Excellent comm skills required.

WHATSAPP@ 7065126218