Company Overview

Sana Search International (SSI), founded in 2019 and headquartered in South Delhi with branches in metro and tier-2 cities, is a prominent player in the recruitment sector. With a technically qualified team of 30 members, SSI excels in spotting top talents across IT and non-IT sectors for diverse industries including software development, cybersecurity, technology consulting, and more. For more details, visit our website at Sana Search International @WHATSAPP@ 7065126218 NO FEES NO CHARGES

Job Overview

We are seeking a skilled Social Media Advisor for our Chat Process to join our dynamic team. The candidate will play a crucial role in managing our social media customer service via chat support, ensuring high customer satisfaction through seamless communication. This is a full-time position based in our South Delhi office, and it is ideal for individuals who are passionate about social media management and customer service.

Qualifications and Skills

• Social media management: Proven experience in handling social media accounts and engaging with followers.
• Customer service: Strong background in providing excellent customer service through chat support.
• Chat support: Proficient in managing and responding to customer queries via chat platforms.
• Problem-solving: Ability to quickly identify issues and provide effective solutions.
• Communication skills: Excellent written and verbal communication skills to interact with customers and team members.
• Time management: Efficiently manage time and prioritize tasks to meet deadlines.
• Attention to detail: Keen attention to detail to ensure accuracy and quality in responses.
• Multi-tasking: Ability to handle multiple chat conversations simultaneously without compromising quality.

Roles and Responsibilities

• Respond to customer inquiries and issues through chat support on various social media platforms.
• Maintain a positive and professional tone in all customer interactions to build strong relationships.
• Monitor social media channels for customer feedback and engage with users as needed.
• Provide timely and accurate information to customers regarding products and services.
• Resolve customer complaints and issues by identifying problems and implementing appropriate solutions.
• Collaborate with other team members to ensure consistent and high-quality customer service.
• Keep records of customer interactions and update information in the customer service database.
• Stay updated with the latest social media trends, tools, and best practices to enhance customer engagement.

Gurgaon Social Media Advisor

Handle queries that come via social media through chat and email

Mandate 2 years exp required in chat and social media

24/7 shifts

Salary upto 27k inhand

Excellent comm skills required.

WHATSAPP@ 7065126218