Job Description:

Voice Process dayshift-6days@Gurgaon@7068408796

Customer support executive 6 days working,

1 rotational off

Salary 35K in hand

Interview HR Round Ops

cv4voiceprofile@gmail.com

Key Responsibilities:

1. Customer Assistance: Respond to customer inquiries, resolve issues, and provide outstanding service through various communication channels, including phone, email, and chat.
2. Order Management: Efficiently manage customer orders, track shipments, and ensure on-time delivery.
3. Product Knowledge: Stay up-to-date with Flipkart / Amazon product offerings and provide information to customers regarding products, services, and promotions.
4. Problem Solving: Investigate and resolve customer concerns or complaints, demonstrating empathy and professionalism in every interaction.

Required Skills:

1. Excellent Communication: Proficient in English with strong verbal and written communication skills.
2. Customer-Centric Approach: A passion for helping people and the ability to empathize with customers needs.
3. Problem-Solving Skills: The ability to think critically, analyze situations, and find effective solutions.
4. Adaptability: Willingness to learn, adapt to new processes, and embrace change.

Qualifications:

• High school diploma or equivalent.
• Previous customer service experience is a plus but not required.
• Freshers are welcome to apply.

Perks and Benefits:

• Competitive compensation.
• Work from the comfort of your own home.
• Extensive training and support.
• cv4voiceprofile@gmail.com

NO HIDDEN CHARGES