Company Profile - Our client is a Leading Insurance Broking firm in India

Job Title:  Call Center Team Leader ( 7-8 years experience ) 

Job Location:  Mumbai - Andheri East

CTC - Upto 6.00 Lakhs

Key Roles & Responsibilities - Leading & managing a team of partner success managers. 

- Identify & recruit a team of call center executives focused on partner hiring & onboarding. 

- Train , motivate & handhold partner success teams on a daily basis & help them achieve their daily targets. 

- Own up & be responsible for monthly partner recruitment & activation targets & report regular updates to key stakeholders & managers. 

- Understand from the partner success team the key pain points of partners from time to time & troubleshoot them with help of respective solutions. 

- Oversee timely marketing support & payouts to all partners. 

- Analyze the impact of various partner interventions & report to stakeholders with insights , data & recommendations. 

Strong stakeholder management skills , ability to work with cross functional teams & strong project management acumen is a quality the candidate must possess.