Company Overview

Welcome to Sakhiya Skin Clinic, a pioneering chain of ISO 9001-2008 certified clinics renowned for 25 years of excellence in the skin care field. We are committed to providing state-of-the-art facilities and the latest technological advancements through an expansive network of 29 branches. Our vision is to transform lives with personalized care, ensuring every patient feels valued. Headquartered in Surat, Gujarat, Sakhiya is an esteemed leader in the Hospitals and Health Care industry.

Job Overview

The Senior Patient Counselor at Sakhiya Skin Clinic, located in Jamnagar, plays a pivotal role in providing exceptional support and guidance to our patients. This full-time position requires a dedicated individual committed to enhancing patient experience and satisfaction through empathy and effective counseling. The successful candidate will leverage their skills to maintain our high standard of personalized care and support.

Qualifications and Skills

• Empathy (Mandatory skill) is essential for understanding and sharing the emotions and experiences of patients, fostering a supportive environment.
• Active Listening skills to accurately comprehend patient concerns and tailor effective solutions or advice accordingly.
• Strong Communication Skills are critical for clearly conveying information and advice to patients and team members.
• Expertise in Problem Solving to address patient queries and challenges with effective solutions and recommendations.
• Proficient in Counseling Techniques to provide structured and supportive guidance to enhance patient outcomes.
• Patience is necessary to manage diverse patient needs and queries with calmness and understanding.
• Excellent Interpersonal Skills to build rapport and maintain positive relationships with patients and colleagues.
• Stress Management capabilities to handle high-pressure situations while maintaining professionalism and care.

Roles and Responsibilities

• Provide personalized counseling to patients, understanding their needs and offering suitable treatment advice.
• Conduct thorough consultations to explain treatment plans, ensuring clear understanding and patient satisfaction.
• Collaborate with medical professionals to design customized treatment plans based on individual patient requirements.
• Address patient queries and concerns with empathy and expertise, ensuring a positive and reassuring experience.
• Maintain detailed records of patient interactions and treatment plans to ensure seamless continuity of care.
• Participate in ongoing training and development activities to stay updated with advancements in counseling methods and patient care.
• Foster a supportive and welcoming environment in the clinic, contributing to overall patient satisfaction and well-being.
• Proactively engage with patients, gathering feedback for continual improvement of counseling services and treatment outcomes.