Company Overview

Welcome to Sakhiya Skin Clinic, an ISO 9001-2008 certified chain of clinics with over 25 years of dedication in the realm of skin and cosmetic treatments. Our clinics blend cutting-edge technology with personalized care, ensuring patient satisfaction. We operate 29 branches, and are on course to expand further, driven by our ambition to become the largest skin treatment clinic network. Our clinics are known for their individualized care, delivering transformative experiences for every patient.

Job Overview

Sakhiya Skin Clinic Limited is seeking a Senior Patient Coordinator to join our esteemed team in Valsad and Jamnagar. This is a full-time position where you will be at the forefront of patient care and satisfaction. As part of a dynamic team committed to delivering best-in-class services, you will liaise with patients, ensuring their experience is seamless and satisfactory. This is an excellent opportunity for a dedicated professional to grow with an established leader in the healthcare industry.

Qualifications and Skills

• Excellent communication skills (Mandatory skill) to effectively interact with patients and staff ensuring clarity and understanding.
• Strong organizational skills to efficiently manage and prioritize patient appointments and records systematically.
• Exceptional customer service skills to deliver a welcoming and satisfying experience for all patients visiting the clinic.
• Keen attention to detail to accurately update and verify patient information, ensuring error-free records.
• Ability to multitask efficiently, managing several responsibilities simultaneously without compromising quality of service.
• Knowledge of medical terminology which will facilitate clear communication in a healthcare environment.
• Empathy towards patients to build trusting relationships and offer compassionate care during their treatment.
• Strong problem-solving skills to address any patient concerns or issues promptly and effectively.

Roles and Responsibilities

• Coordinate patient care activities, ensuring a seamless experience from the first point of contact to post-treatment follow-ups.
• Act as the primary liaison between patients and healthcare providers for clear communication and efficient service delivery.
• Manage appointment scheduling, cancellations, and rescheduling to maximize the clinic's efficiency and patient satisfaction.
• Ensure the maintenance and confidentiality of patient records, complying with industry standards and regulations.
• Assist patients in understanding their treatment plans, addressing queries and providing relevant information as needed.
• Handle patient feedback and concerns, taking initiative to resolve issues and enhance service quality.
• Collaborate with medical staff to improve patient care processes and outcomes continually.
• Partake in training and development programs to maintain high standards of patient care and service.