Company Overview

Welcome to Sakhiya Skin Clinic, an esteemed chain with over 25 years of experience in delivering best-in-class skin and cosmetic treatments. As an ISO 9001-2008 certified group, we are known for our state-of-the-art facilities, advanced technology, and experienced professionals. With 29 branches and more on the way, we continually strive to be the leading chain of skin treatment clinics offering personalized care to transform lives. Visit us at Sakhiya Skin Clinic.

Job Overview

The Branch Manager position at Sakhiya Skin Clinic Limited is a senior-level full-time role based in Bardoli, Rajkot, and Pune. The role involves overseeing branch operations and ensuring exceptional customer service to meet business objectives. The ideal candidate will possess excellent leadership capabilities, helping to drive strategic goals and cultivate a team-oriented environment.

Qualifications and Skills

• Proven leadership skills to inspire and manage a team effectively, ensuring alignment with corporate goals. (Mandatory skill)
• Strong sales acumen to meet and exceed performance metrics, fostering growth within the branch and area.
• Exceptional customer service ability, with a focus on improving client satisfaction and retention at the branch level.
• Skilled in financial management, including budgeting, forecasting, and cost-control measures.
• Proficient in team management, fostering a productive work environment, and addressing team challenges promptly.
• Strategic planning capabilities to identify growth opportunities and implement sustainable business strategies.
• Proactive problem-solving skills, enabling quick resolution of issues to maintain branch harmony and efficiency.
• Strong communication skills, enabling effective interaction with staff, patients, and stakeholders.

Roles and Responsibilities

• Oversee daily operations of the branch ensuring compliance with company policies and industry regulations.
• Develop and implement sales strategies to achieve the branch's financial targets and profitability.
• Lead and manage a team of professionals, providing guidance, training, and performance feedback.
• Build and maintain relationships with clients, enhancing their experience and addressing any service issues.
• Manage financial budgets and reports, ensuring cost-effective branch operations.
• Identify opportunities for process improvements and propose actionable plans for implementation.
• Coordinate with head office to align branch objectives with overall company goals.
• Ensure the branch delivers high-quality personalized care, contributing to the positive transformation of clients.