Company Overview

The Sai Service Group is a leading Maruti Suzuki dealership in India, widely recognized in the automotive industry. Established in 1985, it has expanded its operations across Pune, Kolhapur, Mumbai, Goa, Telangana, and Kerala. SAI SERVICE PVT LTD, Kerala operates with a workforce of 1800 employees, aiming to provide comprehensive solutions from buying cars to after-sales services and more in the automotive sector.

Job Overview

We are seeking a dedicated Service Advisor to join our team at SAI SERVICE PVT LTD in Chengannur, Kayankulam, Pathanamthitta, Kollam, and Mavelikara. This full-time junior position requires 1 to 3 years of experience and involves providing exemplary customer service in our automotive service department. The ideal candidate will possess a strong understanding of automotive systems and ensure customer satisfaction.

Qualifications and Skills

• Customer Service: Ability to provide exceptional service to customers and address their needs effectively. (Mandatory skill)
• Automotive Knowledge: Understanding of automotive systems and service processes. (Mandatory skill)
• Communication Skills: Proficiency in both verbal and written communication to clearly convey information to customers.
• Problem Solving: Capability to identify issues, assess situations and provide effective solutions quickly.
• Time Management: Efficiently manage time and prioritize tasks to ensure prompt service delivery and customer satisfaction.
• Sales Skills: Ability to upsell additional services and products to customers, enhancing their satisfaction and boosting sales.
• Technical Aptitude: Comprehension of technical automotive details to accurately assess and advise on service needs and repairs.
• Conflict Resolution: Skilled in addressing and resolving any conflicts or complaints from customers calmly and professionally.

Roles and Responsibilities

• Greet customers and ascertain their vehicle service needs, providing expert advice and recommendations.
• Collaborate with technicians to determine the best repair solutions and accurately communicate them to customers.
• Prepare service orders and ensure that all necessary information is clearly documented and communicated.
• Follow up with customers to keep them informed of any changes in service schedules or additional work needed.
• Maintain a clean and organized service area to ensure a professional atmosphere.
• Ensure timely follow-through of service orders and efficient completion of all service tasks.
• Monitor service progress and update customers regularly to maintain transparency and trust in services rendered.
• Handle customer complaints and resolve disputes to foster positive customer relationships and repeat business.