Job description

Position Summary

The fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.

Roles and Responsibilities

• Understand the basic professional standards and established procedures, policies before taking action and making decisions
• Processing claims & handling calls, as per the process guidelines.
• Adhering to the SLA, and understanding Quality & Auditing parameters
• Maintaining TAT
• Assumes responsibility for work activities and coordinating efforts
• Meeting assigned productivity goals.
• Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work
• Adhering to the SLA.
• Adhere to attendance and punctuality norms
• Acquiring knowledge & skills of related areas of the process
• Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.

Education & Experience

Freshers

Any Graduates (Except BE\BTech Engg).

Desired Skills and Abilities

• US health care
• Good Oral and Written Communication Skill English
• Basic Telephone Etiquettes & MS Office
• Good Typing Skills & Basic System Navigation Skills

Interested Candidates, Kindly reach out to the below mentioned HR Team

Divya - 8105992215

RoleVoice / Blended - Other

Industry TypeBPO / Call Centre

Functional AreaCustomer Success, Service & Operations

Employment TypeFull Time, Permanent

Role CategoryVoice / Blended

Education

UG :Graduation Not Required