Company Overview

Scott International is a leading apparel manufacturing unit specializing in T-shirts and corporate attire. With a team of 201-500 employees, our headquarters are located in Bangalore, Karnataka. We pride ourselves on delivering high-quality apparel to our customers. For more information, visit our website at www.scottinternational.com.

Job Overview

We are seeking a Customer Relationship Management (CRM) Manager to join our team in Bengaluru. This is a full-time, junior-level position that requires 1 to 3 years of relevant work experience. The ideal candidate will be responsible for managing customer relationships and ensuring customer satisfaction.

Qualifications and Skills

• Communication Skills (Mandatory skill)
• Sales Skills (Mandatory skill)
• Customer Service Orientation (Mandatory skill)
• Problem-Solving: Ability to identify issues and implement effective solutions.
• Leadership: Capable of leading and motivating a team to achieve objectives.
• Analytical Skills: Proficient in analyzing data to inform strategies.
• Interpersonal Skills: Strong ability to build and maintain relationships.
• CRM Software Proficiency: Experienced in using CRM tools and software to manage customer relations efficiently.

Roles and Responsibilities

• Develop and implement effective customer relationship management strategies.
• Oversee the collection and analysis of customer feedback to improve services.
• Maintain and update the CRM database with accurate customer information.
• Coordinate with the sales team to ensure high levels of customer satisfaction.
• Resolve customer complaints and issues promptly and efficiently.
• Identify potential customer needs and develop strategies to meet them.
• Train and mentor junior staff in CRM best practices and techniques.
• Prepare reports on CRM activities and present them to senior management.