Job Position: Production Support

Exp: 5+ Years

Location: Bangalore

JD:

Excellent problem-solving skills to troubleshoot and resolve live

critical issues independently

Development experience (Java or Python, SQL) OR

Production Support

Basic Degree in Engineering or Computing related

Weekend and after-hours support, on a rotating schedule, is required

1. Excellent problem-solving skills to troubleshoot and resolve live critical issues independently

2. Experience in developing and troubleshooting/debugging complex multi-tier applications

3. Experience with Operating Systems: Unix/Linux OS, Schell Scripting, TCP/IP Networking

4. Experience with Secure Computing: TLS and Cryptographic Tools

5. Experience with Databases and SQL: SQL/Stored Procs and Oracle

6. Experience with Programming Languages: Java, Python, Perl, Javascript.

7. Experience with Batch Frameworks: Control-M, Spring Batch, Autosys, Apache AirFlow

Experience with Monitoring/Alerting Tools (Splunk, Signal FX, Nagios)

 Triage and troubleshoot issues for PayPal Financial Products & Experiences (FPX) products and applications on the live site.

 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying

 Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of

solutions through product and process enhancements.

 Prioritize solutions based on impact to the customer and PayPal business. When needed, develop, and implement immediate sto

Product Development team resources to develop long term solutions.

 Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions, and su

 Work with Site Operation and command center teams to address sites issues.

 Independent problem-solving skills to troubleshoot and resolve live critical issues.