Designation: Application Engineer

Experience: 5+ years

Location: Bangalore (Onsite)

Job Description:

Must-have skills:

- 5+ years of strong expertise in Java and C++. C# is preferred.

- Good exposure to Spring Boot will be an added advantage.

- Good database experience, preferably in Oracle and Google BigQuery.

- Good coding knowledge in either Java or Node.js.

- Good knowledge of network operations, load balancers, router traffics, and strong knowledge of object-oriented concepts and data structures.

- The candidate should be flexible to take calls during late hours and should also be available to take important calls during weekends.

Responsibilities:

- Provides direct support to PayPal Customer service agents for high impacting issues.

- Identifies, verifies, and documents irregularities in PayPal CS tools functionality, including posting appropriate bugs. Project-manages posted bugs when appropriate (i.e. follow up and make sure they are addressed).

- Generates and reviews in-depth technical information (sample code, white papers, FAQs, Snippets) for distribution to agents.

- Presents issues and solutions to audiences of varying sizes. Provides recognized technical and business leadership and is able to provide deep technical support across a range of functionality.

- Manages workload and other assignments efficiently while being able to resolve time-critical situations reliably and professionally.

- Monitors code rollouts (Live) for issues affecting customer service agents.

- Participates in the development of tools, systems, and processes aimed at improving product supportability or overall support productivity.

- Works with Network Operation and SWAT to address site issues. Creates post-mortem and resolution documentation for issues.

- Mentors other engineers and developers by providing technical and business-related guidance and resources.

- Advises management and appropriate groups on support issues which impact customer satisfaction and provides recommendations for appropriate actions.

- Night and weekend support, on a rotating schedule, is required.

- Share on-call responsibilities.