Saaswika Solutions Private Limited is a New Age Consulting firm that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences that rely on border less talent, technology, and customized solutions under given timelines.

We are urgently looking for highly skilled and experienced candidates for Microsoft 365 Trainer & Functional support for our client

Job Location – Mumbai       

Job Type – Full time

Experience required – 5 to 10 years

Notice Period – 60 days

Job Description

As a M365 Trainer & Functional Support, your main responsibilities will include designing and

delivering end-user trainings on M365 and third-party applications, providing company end-users with functional support and guidance, collaborating with other team members to improve user

experience, and ensuring that end-users adhere to the established governance policies and

standards.

Key Responsibilities

Designing and delivering end-user trainings on M365 and third-party applications.

Providing company end-users with functional support and guidance.

Ensuring that end-users adhere to the established governance policies and standards.

Escalating and following-up on requests to second- and third-line support as necessary (including

partners and vendors).

Participate in the testing and quality assurance process of custom-built applications and integrations.

Participate in the maintenance and creation of new documentation in the ICT knowledge base.

Identify, troubleshoot, and resolve incidents within target SLA.

Maintain or improve the internal customer satisfaction score.

Role.

Good communications skills in French both written and verbal is considered a strong asset for this

role.

International experience in a multi-cultural environment is mandatory for this role.

Mandatory:

Good functional knowledge of M365 applications, including but not limited to:

Microsoft Teams

SharePoint Online & Microsoft Lists

Microsoft Planner & To-Do

Microsoft Forms

Microsoft Stream

Microsoft Whiteboard & Loop

Microsoft OneNote

Microsoft Outlook & Exchange

Office Apps (Excel, Word, PowerPoint)

Considered an asset:

Knowledge of Microsoft Viva Suite

Knowledge of DocuSign

Knowledge of French language is a definite advantage for the trainer role

Education & Experience

Bachelor of Engineering.

5+ Years of relevant experience.

Certifications:

MS-900 Microsoft 365 Certified: Fundamentals

Considered an asset: Certified DocuSign eSignature Administrator.