Company Overview

S2A Online is a leading IT staffing and recruitment company with 51-200 employees. We specialize in providing top-quality IT services and IT consulting to businesses worldwide. With our headquarters in Bangalore, we are at the forefront of the booming IT industry in India.

Job Overview

S2A Online is looking for a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is based in Bangalore, Karnataka, India and is a full-time position. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position suitable for candidates with less than 1 year of experience.

Qualifications and Skills

• Excellent written and verbal communication skills
• Previous experience in customer service or a related field is a plus
• Ability to multi-task and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Attention to detail and accuracy
• Proficient in using chat and support ticketing systems
• Basic knowledge of computer systems and software
• Positive attitude and excellent interpersonal skills
• Ability to work well in a team
• Customer-oriented mindset

Roles and Responsibilities

• Respond promptly to customer inquiries via chat, email, or phone
• Assist customers with product information, order placement, and issue resolution
• Resolve customer complaints in a professional and efficient manner
• Maintain a high level of product knowledge to accurately answer customer questions
• Document customer interactions and transactions in the CRM system
• Collaborate with cross-functional teams to ensure customer satisfaction
• Escalate unresolved issues to the appropriate department
• Proactively identify opportunities to improve the customer experience
• Meet key performance metrics such as response time and customer satisfaction
• Adhere to company policies and procedures
• Perform data entry tasks accurately and efficiently