Company Overview S2A Online is a leading IT staffing and recruitment company with a team of 51-200 employees. Our company specializes in providing IT services and IT consulting solutions to clients worldwide. To learn more about us, please visit our website at www.s2aonline.com Job Overview We are hiring a Program Consultant to join our team at S2A Online, an IT Staffing and Recruitment company. As a Program Consultant, you will be responsible for providing program guidance, academic counseling, and business development to our clients. This is a full-time position based in Bangalore, Karnataka, India. We are looking for a candidate with 1 to 3 years of experience in a similar role. Qualifications and Skills <ul><li>Excellent communication skills, both written and verbal</li><li>Experience in academic counseling or similar role is preferred</li><li>Strong business development and customer service skills</li><li>Networking skills to establish connections with industry professionals</li><li>Ability to multi-task and prioritize tasks effectively</li><li>Strong problem-solving and decision-making abilities</li><li>Proficiency in MS Office and CRM software</li><li>1 to 3 years of experience in a similar role</li><li>Bachelor's degree in a related field</li></ul> Roles and Responsibilities <ul><li>Provide program guidance to clients and assist them in understanding the available IT programs</li><li>Conduct academic counseling for individuals interested in enrolling in IT programs</li><li>Develop and implement business development strategies to attract new clients</li><li>Build and maintain strong relationships with existing clients to ensure their satisfaction</li><li>Serve as the main point of contact for client inquiries and provide excellent customer service</li><li>Network with industry professionals to expand the company's reach</li><li>Provide student counseling and support throughout the program duration</li><li>Coordinate with internal teams to ensure smooth program delivery</li><li>Stay up-to-date with the latest trends and advancements in the IT industry</li></ul>

Company Overview S2A Online is a leading IT staffing and recruitment company with 51-200 employees. We specialize in providing top-quality IT services and IT consulting to businesses worldwide. With our headquarters in Bangalore, we are at the forefront of the booming IT industry in India. Job Overview S2A Online is looking for a proactive and customer-focused individual to join our team as a Customer Service Representative. This role is based in Bangalore, Karnataka, India and is a full-time position. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position suitable for candidates with less than 1 year of experience. Qualifications and Skills <ul><li>Excellent written and verbal communication skills</li><li>Previous experience in customer service or a related field is a plus</li><li>Ability to multi-task and prioritize in a fast-paced environment</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and accuracy</li><li>Proficient in using chat and support ticketing systems</li><li>Basic knowledge of computer systems and software</li><li>Positive attitude and excellent interpersonal skills</li><li>Ability to work well in a team</li><li>Customer-oriented mindset</li></ul> Roles and Responsibilities <ul><li>Respond promptly to customer inquiries via chat, email, or phone</li><li>Assist customers with product information, order placement, and issue resolution</li><li>Resolve customer complaints in a professional and efficient manner</li><li>Maintain a high level of product knowledge to accurately answer customer questions</li><li>Document customer interactions and transactions in the CRM system</li><li>Collaborate with cross-functional teams to ensure customer satisfaction</li><li>Escalate unresolved issues to the appropriate department</li><li>Proactively identify opportunities to improve the customer experience</li><li>Meet key performance metrics such as response time and customer satisfaction</li><li>Adhere to company policies and procedures</li><li>Perform data entry tasks accurately and efficiently</li></ul>