Responsibilities:

1. Data Management:

• Collect, organize, and maintain various types of data, including customer information, financial records, and operational data.
• Ensure data accuracy and integrity by conducting regular audits and verification processes.
• Input and update information in databases, spreadsheets, and other software tools as required.

1. Documentation and Reporting:

• Prepare, review, and distribute reports, memos, and documents to internal teams or external stakeholders.
• Compile data and generate reports related to key performance indicators, operational metrics, and other relevant information.

1. Process Support:

• Assist in streamlining and improving existing operational processes to enhance efficiency.
• Collaborate with cross-functional teams to facilitate information flow and resolve any operational bottlenecks.

1. Communication:

• Respond to inquiries, emails, and other forms of communication in a timely and professional manner.
• Coordinate with internal and external parties to ensure seamless communication and collaboration.

1. Record Keeping:

• Maintain organized records and files for easy retrieval and reference.
• Archive and store documents in accordance with company policies and legal requirements.

1. Administrative Tasks:

• Support various administrative tasks, such as scheduling appointments, coordinating meetings, and managing office supplies.
• Assist in the preparation and distribution of internal communications and announcements.

1. Compliance:

• Ensure adherence to company policies, procedures, and industry regulations.
• Assist in preparing documentation for audits and compliance reviews.

1. Problem Solving:

• Identify issues and discrepancies in processes or data and collaborate with relevant teams to resolve them.
• Contribute to problem-solving efforts and provide innovative solutions to enhance operational efficiency.

Qualifications:

• High school diploma or equivalent; associate's or bachelor's degree in business administration or a related field is a plus.
• Proven experience in administrative roles or back office operations.
• Proficiency in using office software, including Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and data entry tools.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Attention to detail and a high level of accuracy in data management.
• Problem-solving mindset with the ability to work independently and as part of a team.
• Familiarity with data privacy and confidentiality principles.
• Knowledge of basic financial and accounting concepts may be advantageous.