Company Overview

RS Sarovar Portico is a 4-star hotel located in Palampur, Himachal Pradesh. With air-conditioned rooms, free private parking, and a range of amenities including a terrace and fitness center, RS Sarovar Portico provides a comfortable and luxurious stay for its guests. The hotel is known for its famous revolving restaurant and is a part of the hospitality industry. Currently, RS Sarovar Portico has 51-200 employees and its headquarters is in Delhi. To learn more about the company, visit their website at http://rssarovar.com.

Job Overview

Mid-Level: 4 to 6 years of experience | Full-Time | Palampur, Himachal Pradesh, India

Qualifications and Skills

• Bachelor's degree in Hospitality Management or a related field
• Proven experience as a Duty Manager or in a similar role
• Excellent leadership and managerial skills
• Strong customer service and problem-solving abilities
• Good knowledge of hotel operations and industry regulations
• Proficient in using hotel management software and systems
• Exceptional communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Flexibility to work in shifts and weekends as per business requirements
• Fluency in English and Hindi

Roles and Responsibilities

• Oversee the day-to-day operations of the hotel and ensure smooth functioning
• Supervise and support the performance of hotel staff, including front desk agents, concierge, housekeeping, and maintenance teams
• Monitor the quality of services provided to guests and ensure high standards are maintained
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Coordinate with other departments to ensure effective communication and collaboration
• Assist in the development and implementation of hotel policies and procedures
• Manage room availability, reservations, and occupancy to maximize revenue
• Prepare and analyze reports on hotel performance and make recommendations for improvement
• Train and develop team members to enhance their skills and knowledge
• Maintain a safe and secure environment for guests and employees
• Stay updated with industry trends and best practices to provide innovative solutions and exceptional guest experiences