Company Overview

RS Brothers Retail India Private Limited operates as a fashion store. We offer a wide range of clothing options including jeans, shorts, trousers, sarees, dress materials, and ethnic wear. In addition, we provide gold and silver jewelry to our customers. With over 1001-5000 employees, we have established ourselves as a leading fashion retailer in the industry. Our website is Rsbrothers.net. Our headquarters are located in Hyderabad, Telangana, India.

Job Overview

We are looking for an experienced CRM Manager to join our team at RS Brothers Retail India Pvt Ltd. As a CRM Manager, you will develop and implement customer relationship management strategies to enhance customer loyalty and maximize customer lifetime value. This is a senior-level position requiring 7 to 10 years of experience. The job location is Hyderabad, Telangana, India. This is a full-time position.

Qualifications and Skills

• Bachelor's degree in Marketing, Business, or a related field
• Proven experience as a CRM Manager or similar role
• Strong knowledge of CRM principles, strategies, and best practices
• Experience with CRM software and tools
• Excellent analytical and problem-solving skills
• Ability to interpret data and make data-driven decisions
• Strong communication and interpersonal skills
• Ability to work collaboratively in a cross-functional team
• Attention to detail and strong organizational skills
• Ability to manage multiple projects and meet deadlines

Roles and Responsibilities

• Develop and execute CRM strategies to increase customer engagement and retention
• Manage and maintain customer databases, ensuring data accuracy and relevancy
• Segment customer database and create targeted marketing campaigns
• Plan and execute email marketing campaigns, including personalized and automated emails
• Monitor customer behaviour and analyze data to identify opportunities for improvement
• Collaborate with cross-functional teams to ensure seamless integration of CRM strategies
• Identify and implement CRM tools and technologies to support business objectives
• Measure and report on the effectiveness of CRM campaigns and initiatives
• Stay up-to-date with industry trends and best practices in CRM
• Train and educate team members on CRM strategies and best practices

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