Accelerate Your Career as a Product Owner (CS)!

Location: Hyderabad   

Experience:  8 -12 years

CTC: Up to ₹ 40 L per annum

🌟 About Us  

Are you passionate about customer service and technology? Are you ready to lead, innovate, and deliver solutions that redefine the customer experience? We are seeking a dedicated Product Owner to take ownership of our Customer Service business domain, drive technical excellence, and deliver impactful solutions in a fast-paced and collaborative environment.

🎯 Your Role  

As a Product Owner, you will:

• Lead the Vision: Develop a deep understanding of customer service needs, market trends, and business goals to define a clear product roadmap and backlog.
• Collaborate Across Teams: Work with developers, architects, DevOps engineers, designers, and other cross-functional teams to align product goals and technology solutions.
• Ensure Delivery Excellence: Prioritize and manage the product backlog to deliver high-quality features on time, within budget, and aligned with business priorities.
• Drive Technical Maturity: Emphasize stability, unit testing, integration testing, and error-free deliverables while promoting documentation and monitoring best practices.
• Foster Innovation: Stay ahead of emerging technologies and integrate advanced solutions like Zendesk, Babelforce, CRM, and Chatbots to enhance customer service.
• Act as a Liaison: Communicate product updates, challenges, and successes to stakeholders, ensuring alignment across teams and departments.
• Manage Emergencies: Be available to respond promptly and effectively to unforeseen issues, ensuring smooth operations.

💡 What You Bring  

• Experience: At least 5 years as a Product Owner in a fast-paced environment, preferably in e-commerce, retail, or logistics industries.
• Technical Knowledge: Strong functional and technical understanding of customer service technology stacks, including applications like Zendesk, CRM, Babelforce, and Chatbots.
• Agile Expertise: Proven experience working with Agile development methodologies.
• Problem-Solving: Strong analytical skills with the ability to make data-driven decisions and balance commercial value with technical stability.
• Communication Skills: Excellent collaboration and communication skills to work effectively with diverse stakeholders and teams.
• Leadership Skills: Ability to manage teams, ensure proper documentation, and promote a culture of technical excellence.
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🌈 What We Offer 

• Innovative Work Environment: Work at the intersection of customer experience and cutting-edge technology.
• Professional Growth: Join a team that values continuous learning, innovation, and collaboration.
• Impactful Role: Shape the future of customer service by delivering meaningful and transformative solutions.
• Supportive Culture: Thrive in a fast-paced environment that prioritizes teamwork and personal development.
• Competitive Rewards: Enjoy an attractive compensation package and benefits tailored to your expertise.

📜 Qualifications  

• Experience managing international teams or a GCC for at least 2 years.
• Bachelor’s degree in Computer Science, Business Administration, or a related field.
• Proven experience delivering successful products that meet customer and business needs.
• Proficiency in tools like Zendesk, CRM systems, and advanced customer service platforms.
• Fluency in English (reading, writing, and speaking).

✨ Why Join Us?  

• Be at the forefront of redefining customer service technology.
• Work in a role where your vision and technical expertise have a direct impact.
• Collaborate with passionate teams and leverage cutting-edge tools.
• Take ownership of a critical business domain and drive strategic success.

Ready to Join Us?  

Ready to make a difference in customer service technology? Submit your application today and join us on this exciting journey to deliver exceptional customer experiences!