Join Us as an Order Management Specialist!

Location: Hyderabad   

Experience: 8 - 12 years

CTC: Up to ₹25L per annum 

🌟 About Us  

VidaXL is an international retailer brand, expanding its operations with a new office in Hyderabad, India. Our office will work closely with our headquarters in the Netherlands and our office in China to perform various e-commerce activities, including marketing, copywriting, design, back-office functions, and customer service. As we grow, we aim to support 200 employees by the end of 2024, expanding to 500 within two years.

🎯 Your Role  

As an Order Management Specialist in the Back Office, you will play a vital role in handling and processing customer orders, ensuring accuracy and timely management throughout the order lifecycle. Your responsibilities include: 

• Order Entry: Accurately enter customer orders into the system, verifying customer information, shipping addresses, and product availability.
• Order Validation: Manage orders that require additional validation or corrections to ensure timely release for logistics.
• Coordination: Coordinate with shipping and receiving departments to ensure that orders are fulfilled and delivered on time.
• Monitoring: Monitor and report on order status, generating related reports as necessary.
• Procedure Adherence: Follow established procedures and protocols for order processing and data entry.

💡 What You Bring  

• Educational Background: High school diploma or equivalent. 
• Experience: At least 7 years of relevant experience in the industry.
• Skills: Strong attention to detail, ability to work in a fast-paced environment and meet deadlines, excellent organisational and multitasking skills, proficient in Microsoft Office, especially Excel, strong communication skills.

🌈 What We Offer  

• Career Development: Opportunities for growth in a rapidly expanding international company.
• Dynamic Work Environment: Be part of a team that values innovation, collaboration, and customer satisfaction.
• Supportive Culture: Join a company that invests in its employees and encourages personal and professional development.

✨ Why Join Us?   

Become a part of a vibrant and growing organization at the forefront of the e-commerce industry. Your contributions will directly impact our success as we expand our operations.

Ready to Join Us?  

Apply now to start your career as an Order Management Specialist in our exciting new office! 

Frequently Asked Questions 

1. What are the main responsibilities of this role?

You will handle customer orders, ensuring accuracy in order entry and timely fulfillment.

2. What skills are important for this position?

Attention to detail, organizational skills, proficiency in Excel, and strong communication skills are essential.

3. What kind of work environment can I expect?

A fast-paced and dynamic environment that encourages teamwork and innovation.

4. Will there be opportunities for career advancement?

Yes, as we expand, there will be plenty of opportunities for growth and development within the company.

5. How will I be trained?

You will receive on-the-job training and support from experienced team members.

6. What is the company culture like?

We foster a culture of customer orientation, adaptability, energy, and ownership among our employees.

7. What tools and software will I be using?

You will primarily use Microsoft Office, especially Excel, for data entry and reporting.