Job Title: Receptionist (Mediclaim & Cashless Insurance Specialist)

Location: Varachha, Surat

Department: Front Office / Reception

Employment Type: Full-time

Job Summary:

We are looking for a Receptionist with experience in handling mediclaim and cashless insurance procedures to join our multi-speciality hospital in Varachha, Surat. The ideal candidate will be the first point of contact for patients and visitors, responsible for managing reception duties while assisting with insurance claims and ensuring a smooth billing process for cashless transactions. The role demands excellent communication skills, a customer-service mindset, and the ability to handle sensitive patient data with confidentiality.

Key Responsibilities:

• Front Desk Management:
• Greet and assist patients, visitors, and vendors with a warm and welcoming attitude.
• Handle patient registrations, appointment scheduling, and directing inquiries to the appropriate departments.
• Mediclaim & Cashless Insurance Processing:
• Assist patients in completing mediclaim forms and ensure all required documentation is submitted for insurance processing.
• Coordinate with patients and insurance companies to facilitate cashless treatment approvals.
• Verify insurance policies, coverage, and pre-authorization requirements before treatment is provided.
• Communicate effectively with the hospital billing department and insurance companies to track the status of claims.
• Handle any insurance-related queries from patients and provide accurate information on claim procedures.
• Billing Support:
• Assist with the preparation of patient bills, ensuring all services, treatments, and procedures are accurately documented.
• Process payments, manage cash, and issue receipts.
• Support the billing team with any documentation needed for cashless transactions and ensure timely submission of claims.
• Records and Reporting:
• Maintain accurate patient records, including insurance documentation and claims.
• Update and organize all patient data in the hospital management system, ensuring confidentiality and compliance with data protection regulations.
• General Administrative Support:
• Answer and manage incoming calls, provide information or redirect calls as necessary.
• Support the hospital’s administrative team with any other clerical duties as needed.

Key Qualifications:

• Experience:
• Minimum of 2-3 years of experience as a Receptionist or Front Desk Executive in a hospital or healthcare setting, with hands-on experience in mediclaim and cashless insurance processing.
• Education:
• High School Diploma or equivalent; additional qualifications in hospital administration or related fields are a plus.
• Skills:
• Familiarity with mediclaim processes, insurance policy verification, and cashless billing procedures.
• Proficient in MS Office and hospital management software.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to handle confidential information.
• Ability to multitask in a fast-paced environment.
• Fluency in Gujarati, Hindi, and English is essential.

Preferred Qualifications:

• Experience with a multi-speciality hospital setup.
• Knowledge of TPA (Third Party Administrator) insurance processes.

Why Join Us?

At our hospital, we value every patient's experience from the moment they walk in. As a Receptionist with expertise in mediclaim and cashless insurance, you will play a critical role in making the admission and billing process seamless for patients, helping them focus on their health while you take care of the details.