Lead the Future of AI-Powered Customer Experiences – Chatbot Specialist 🚀

📍 Location: Hyderabad

💼 Experience: 10-15 years

💰 CTC: Up to ₹50 LPA

🌟 About the Role

Are you an expert in chatbot architecture, backend development, and AI-driven customer interactions? Do you thrive on innovation, automation, and crafting seamless customer experiences? If so, this is your chance to lead the evolution of AI-driven support!

We’re looking for a Chatbot Specialist who will own the chatbot roadmap, drive automation, and optimize AI-powered conversations that transform customer service.

🎯 What You’ll Do

✅ Lead & Innovate: Define and implement a cutting-edge chatbot strategy that enhances automation, user experience, and business goals.

✅ Build & Optimize: Continuously improve chatbot functionalities to boost resolution rates, self-service efficiency, and customer satisfaction.

✅ Integrate & Scale: Seamlessly connect chatbots with CRM, ERP, knowledge bases, and enterprise systems for a unified experience.

✅ Troubleshoot & Enhance: Address technical challenges, ensuring chatbots are scalable, secure, and high-performing.

✅ Analyze & Improve: Track key KPIs like customer satisfaction (≥75%), automated resolution (≥50%), and containment rates (≥80%) to drive excellence.

✅ Stay Ahead of Trends: Leverage AI, NLP, and emerging chatbot technologies (especially Ada) to ensure next-level automation.

🔥 What You Bring

✔ Chatbot Expertise: Proven experience in chatbot backend development, AI-powered automation, and conversational design.

✔ Ada Product Knowledge: Familiarity with Ada chatbot platforms is a major advantage.

✔ Integration Mastery: Hands-on experience integrating chatbots with CRM, ERP, and enterprise systems.

✔ Problem-Solving Mindset: Strong ability to debug, troubleshoot, and optimize chatbot interactions.

✔ Data-Driven Approach: Deep understanding of chatbot performance metrics, automation success rates, and user engagement.

✔ Collaboration & Leadership: Ability to work with cross-functional teams and drive strategic chatbot initiatives.

🌈 Why Join Us?

🚀 Own the Future of Chatbots: Lead AI-driven automation at scale.

🌎 High-Impact Role: Shape customer experiences for a global audience.

📈 Career Growth: Work on next-gen AI, NLP, and chatbot innovations.

🏆 Competitive Rewards: Earn up to ₹50 LPA while working on industry-leading automation projects.

📩 Ready to Lead AI-Powered Innovation?

This is your chance to transform customer service through cutting-edge AI and chatbot technology. If you’re ready to push boundaries and redefine automation, apply today! 🚀