After Sales & Customer Support8
Applications
8
Applications
Chennai
Full-Time
Junior: 1 to 3 years
₹ 2L - ₹ 3L (Per Year)
Posted on Apr 13 2024
Not Accepting Applications
About the Job
Skills
Communication
Sales
After-Sales
EV
Teamwork
Customer CMS
Problem Solving
Job Description for After Sales & Customer Support at Meras Plugins
Company: Meras Plugins
Location: Chennai
Experience: 1-2 years
CTC: 2.4 to 3 LPA
Gender Preference: Male
Responsibilities:
- Excellent communication skills to interact effectively with customers.
- Graduate with knowledge in electrical engineering preferred.
- Installation and commissioning of EV chargers, adhering to established SOPs.
- Develop FAQs for customer service support to address common inquiries.
- Conduct site inspections prior to installation to ensure suitability.
- Identify and understand issues, coordinating with respective teams for prompt resolution.
- Maintain customer CMS and product details accurately.
- Generate installation reports for both AC & DC chargers.
- Coordinate with the team to allocate resources for installation and service support.
- Collaborate with teams for after-sales support nationwide, and explore partnerships for additional support services.
Requirements:
- Strong communication skills, both verbal and written.
- Graduation with knowledge in electrical engineering preferred.
- Experience in installation and commissioning, particularly in the EV charging domain.
- Ability to create effective FAQs for customer service support.
- Proficient in site inspections and understanding technical issues.
- Capability to maintain customer CMS and product details meticulously.
- Skilled in coordinating teams and allocating resources efficiently.
- Willingness to engage with teams nationwide for after-sales support and explore partnerships for service expansion.
Note: Preference will be given to male candidates.
About the company
Welcome to the Refining Skills Academy - where we believe in giving kids both roots and wings! We're not your average K-12 tuition brand - we're one of the fastest growing ones in Bangalore, and we're proud of it.
At RSA, we're all about building a better society by strengthening young minds. We're passionate about teaching kids the skills they need to succeed - both in the classroom and in lif ...Show More
Welcome to the Refining Skills Academy - where we believe in giving kids both roots and wings! We're not your average K-12 tuition brand - we're one of the fastest growing ones in Bangalore, and we're proud of it.
At RSA, we're all about building a better society by strengthening young minds. We're passionate about teaching kids the skills they need to succeed - both in the classroom and in life. And there's no limit to what we can learn or how many skills we can refine!
We're thrilled that you're interested in joining our team of amazing individuals. We're committed to finding the best of the best to help our students succeed. ...Show Less
Industry
Primary/Secondary Educati...
Company Size
11-50 Employees
Headquarter
Bengaluru
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