Job Description:

Responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA).

Provides thorough, efficient and accurate account updates on computer files for each call made or received.

Serves the customers of the Patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.

Roles and Responsibilities:

• Receives payment and ensures proper posting to appropriate customers' accounts
• Locates and monitors overdue accounts using the billing system
• Records information about financial status of customers and the status of collections efforts
• Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Arranges for debt repayment or establishes a repayment schedule based on the customers financial situation
• Negotiates credit extension when necessary
• Records/updates patient personal accounts where necessary with contact information
• Completes a Skip Trace on customers that are not responding to collection efforts Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
• Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA

Communication Skillset:

• Active listening skills to determine the best course of action to collect on patients' accounts

• Strong verbal and written communication skills

• Effective communication with location employees, patients and referral sources both verbally and in writing to ensure questions and concerns are processed in a timely manner

• Ability to persuade and negotiate a resolution to patients account balance

Additional Skillset :

• Conflict resolution and negotiation

• Medical terminology preferred

• Knowledge of medical billing practices preferred

• Knowledge of billing reimbursement preferred

• Knowledge of insurance policies and requirements preferred 

Shift - Night shift

Salary Bandwidth - As Per Industry Standard