Job Summary:

The Front Office Executive is the first point of contact for guests and visitors. They manage the front desk's daily operations, ensuring excellent service and smooth coordination between departments. This role requires strong organizational, communication, and interpersonal skills.

Key Responsibilities:

Guest Services:

• Greet and welcome guests in a friendly and professional manner.
• Handle check-in and check-out processes efficiently.
• Assist guests with inquiries, reservations, and requests.
• Address and resolve guest complaints promptly and courteously.
• Provide information about the hotel's services, facilities, and local attractions.

Front Desk Operations:

• Maintain a tidy and organized reception area.
• Operate the telephone switchboard, directing calls and taking messages as needed.
• Manage room bookings, cancellations, and no-show records.
• Ensure accurate billing and payment processing.

Coordination and Communication:

• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready on time.
• Liaise with other departments to meet guest requirements.
• Maintain effective communication with team members and supervisors.

Administrative Duties:

• Update and manage guest profiles and reservation records in the property management system.
• Prepare daily reports, including occupancy and revenue statistics.
• Maintain inventory of office supplies and coordinate replenishments.

Requirements:

Educational Background:

• High school diploma or equivalent (bachelor’s degree in hospitality management is a plus).

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Proficiency in using computers and hotel management software (e.g., Opera, IDS).
• Strong organizational and multitasking abilities.
• Problem-solving skills and attention to detail.

Experience:

• Previous experience in customer service or hospitality is preferred.

Work Environment:

• Requires flexibility to work in shifts, including weekends and holidays.
• Standing for extended periods and occasional handling of guest luggage.