Appointing Service centres wherever required, providing sufficient knowledge to the service centre staff about our products, material of construction, and serviceability of the products. • Educating the service centre on timely delivery of repaired goods, correct system of repair charge reimbursement and training them to provide better service to the customers. • Responsible for mapping the service centre to all the dealers. • Responsible for implementing the showroom concept in all the service centres. • Fixing and periodic review of repair charges and fixing service response time. Implementing and monitoring systems such as customer care register, customer database management in the service centre and making them follow a proper billing system. • Responsible for prompt Supply of spares to the service centres and addressing spares related issues. • Organising quarterly service centre get-together and collaborating with the manager in educating and motivating service centres to provide better service. • Providing necessary training to the service centre mechanics. • Effective evaluation and up-gradation of the service centres as per the company