Key Responsibilities:

1. Relationship Management:

• Build and maintain strong relationships with key clients across all group companies.
• Act as the primary point of contact for client inquiries, issues, and requests.
• Proactively engage with clients to understand their needs and provide personalized solutions.

1. Business Development:

• Identify and pursue new business opportunities within existing key accounts.
• Collaborate with internal teams to develop customized proposals and offerings.
• Lead negotiations and contract discussions to secure new deals and contracts.

1. Customer Satisfaction:

• Ensure prompt resolution of client issues and concerns to maintain high levels of satisfaction.
• Conduct regular account reviews to assess client satisfaction and identify areas for improvement.
• Implement strategies to enhance the overall customer experience and exceed client expectations.

1. Cross-Functional Collaboration:

• Work closely with sales, marketing, and customer support teams to align strategies and deliver integrated solutions.
• Coordinate with internal departments to address client requirements and deliver on commitments.
• Provide regular updates and insights to internal stakeholders on key account performance and opportunities.