Company Overview

Rinteger, part of Ripsil Digital Services Pvt. Ltd., is a digital creative studio based in Bangalore. Since our incorporation on 10 July 2017, we have been dedicated to creating brilliant, innovative experiences for our clients. We specialize in producing websites, online ads, mobile applications, interactive shows, and more. Our team of 51-200 employees strives to transform big ideas into well-designed, innovative solutions in the advertising/media industry. For more details, visit our website at https://rinteger.com/.

Job Overview

We are seeking a Junior Customer Support Executive to join our team in Bangalore. This is a full-time position requiring 1 to 3 years of work experience. The ideal candidate will provide exceptional support to our clients and customers, ensuring their satisfaction and addressing their concerns promptly and effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Problem-solving abilities to address customer issues efficiently
• Patience in dealing with difficult situations and maintaining a professional demeanor
• Knowledge of our product and service offerings to provide accurate information
• Attention to detail to ensure accurate documentation and follow-up
• Ability to remain calm under pressure and handle challenging customer interactions

Roles and Responsibilities

• Responding to customer inquiries and complaints through various channels promptly
• Providing accurate information about our products and services
• Troubleshooting and resolving customer issues effectively
• Maintaining detailed records of customer interactions and feedback
• Collaborating with other departments to address complex issues
• Following up with customers to ensure their concerns are fully resolved
• Continuously improving customer support processes and strategies