Job Purpose

Effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

·        Align departmental sales plans and quotas with business objectives, ensuring gross margin, stock on hand, brand mix, and discounts are managed as per strategy.

·        Maintain operational consistency across stores, including merchandise, billing, demos, and inventory, through systematic reviews.

·        Address field requirements with well-thought-out solutions to consistently meet department targets.

·        Ensure the right product and merchandise mix, driving sales effectiveness and brand-family balance.

·        Drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department.

·        Analyze store sales performance and take necessary actions to meet objectives.

·        Lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company’s vision and values.

·        Set clear performance goals, track progress, provide feedback, and address performance issues promptly.

·        Identify and develop successors for critical positions within the department.

·        Manage inventory and assortment according to plan, ensuring adherence to process through planogram audits.

·        Engage with customers to gather feedback on service and processes, continuously improving based on their input.

·        Stay informed on market competition and foster a customer-obsessed culture by prioritizing customer centricity.

Key Performance Indicators

·        Gross Margin, SOH

·        Segment & Brand mix

·        Discount Management

·        Brand share

·        Finance- Paper/card VM Implementation

·        Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL.

·        Customer Experience - VOC - Participation, score, SQA, complaints, People Management.

·        Business Acumen -Profitability, Competition.

·        Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

•        Operational Effectiveness

•        Finance Management

•        Analysis and Problem Solving

•        Results Orientation

2. Behavioural Competencies

•        Self-Development

•        Emotional Intelligence

•        Customer Service Orientation

•        People Management

•        Communication

•        Teamwork and Collaboration