Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. We provide consumers with outstanding value propositions, superior quality products, and an unmatched shopping experience. Established in 2006, Reliance Retail serves a loyal customer base of more than 193 million across the country. Our headquarters is located in Mumbai, Maharashtra, and we belong to the Retail industry.

Job Overview

Reliance Retail is seeking a dedicated and professional Telecaller to join our team on a full-time basis. The role is positioned at a junior level and requires a minimum of 1 year of work experience. The job location includes Varca, Bhiwandi, Vashi, Satara, Dhule, Ahmednagar, and Aurangabad. The Telecaller will be responsible for engaging with customers, providing excellent customer service, and addressing their queries and concerns effectively.

Qualifications and Skills

• Excellent communication skills (Mandatory skill)
• Customer service (Mandatory skill)
• Problem-solving (Mandatory skill)
• Active listening to ensure understanding of customer needs
• Persuasion skills to convince potential customers
• Time management to handle multiple calls and tasks efficiently
• Patience to deal with various customer scenarios calmly
• Resilience to stay motivated and handle rejection professionally

Roles and Responsibilities

• Make outbound calls to potential and existing customers to inform them about Reliance Retail's products and services
• Answer incoming calls from customers to address their inquiries and resolve issues
• Maintain a positive and professional demeanor during customer interactions
• Keep accurate records of customer interactions and transactions
• Provide product information and assist customers in making purchase decisions
• Follow up on customer inquiries and ensure timely resolution of issues
• Work closely with the sales and customer service teams to ensure coordinated efforts
• Achieve set targets and KPIs related to call volumes and customer satisfaction