Company Overview

Reliance Retail is India's largest, fastest-growing, and most profitable retailer with a diversified omni-channel presence. Serving over 193 million loyal customers and operating 15,000+ stores across 7,000+ cities. Aiming to revolutionize retail in India with a strong focus on value, quality, and customer experience.

Job Overview

Senior role requiring 7 to 10 years of experience in Retail Operations Management. Full-Time position in multiple locations including Mandvi, Indore, Jodhpur, Bhilwara, Amravati, Buldana, Nagpur. Salary range: Competitive. Employee count: 10,001+

Qualifications and Skills

• 7-10 years of experience in Retail Operations Management
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proven track record in driving sales and achieving targets
• Knowledge of retail operations best practices
• Ability to analyze data and make informed decisions
• Proficiency in Machine Learning, Statistical Analysis, Python Programming, Data Visualization, Big Data, Predictive Modeling, Deep Learning, and Natural Language Processing

Roles and Responsibilities

• Manage store operations efficiently to ensure seamless customer experience
• Implement and oversee operational strategies to drive sales and profitability
• Lead and motivate store teams to achieve performance targets
• Monitor inventory levels and optimize stock management processes
• Ensure compliance with company policies and standards
• Analyze store performance data and implement improvement measures
• Achievement of Targeted AOP, Gross Margin and SPSF •
• Responsible for the P&L of the store •
• Price and promotions running in the stores are clearly displayed / communicated to all customers
• Ensure that all consumables are within budget and work towards reducing costs
• Ensure that decisions taken are quickly implemented on the ground without losing time\n
• 100% adherence to promo implementation in the store\n\n\n\n
• Reduce dump, shrink and other losses for the store • Other Source of Income – SOH • Increase margins and minimize expenses
• Control inventory level and shrinkage
• Mystery Shopping Findings and Improvement
• Focus on R1 enrollment and business volume
• Adhere to Mockshop guidelines
• 100% SOP Implementation and Adherence by team
• Ensure Negative Inventory Control
• Explaining routine tasks to all team members
• Statutory Compliance/ Control Attrition, Product knowledge, brand differentiation
• Recognize and develop talent, Coach and mentor people as an ongoing process in the team and develop people towards growing to the next level
• Net profit for the store.
• Increase in talent retention.
• Increase in returns per square foot, Increase in conversion rate, Reduction in number of stock-outs,
• Target vs. actual customer satisfaction index, Reduction in customer complaint cycle time
• Mentor sales assistance through functional, behavioural training and career planning
• Update category and store associates on latest development in new product/brands and presentation/selling technique •
• Productivity enhancement indicated by increased Sales per Employee
• Accurate and timely preparation / submission / review of reports - sales, order intake, new orders, profitability to provide inputs for strategic planning.