Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, Reliance Retail has developed capabilities across people, processes, and technology to enhance customer experience and stakeholder value. We serve over 193 million loyal customers through our extensive network of 15,000+ stores across 7,000+ cities, offering a superior shopping experience and a strong portfolio of national and international brands. Visit us at www.relianceretail.com.

Job Overview

We are seeking a highly motivated and experienced Store Manager for our Reliance Footprint stores in Indore, Bhopal, and Jabalpur. This is a full-time, mid-level position requiring a minimum of 4 years of experience in retail operations. The Store Manager will be responsible for overseeing store operations, managing staff, and ensuring excellent customer service.

Roles and Responsibilities

'* To drive the business by tagging the potential customers

* To increase store sales and forecast the upcoming store opportunity

* To drive the profitability of the store

* To maintain the Store Service Level Agreement(SLA) 

'* To achieve the store target and focus on gross margin of categories

* To control the shrinkage and perform periodic audit

* To maintain the break even business and also focus in bottom line of store

* To control the Operational Expenditure of store

* To optimize age of inventory and ensure stock turns

* To maintain a competition mapping matrix and communicate timely feedback w.r.t product, price and promotions.

* To implement marketing plans for the store and drive sales promotion and events for the store

'* To control Attrition

* To recognize and develop talent

* To optimize manpower resource for category

* To aid in functional and behavioral training

* To mentor sales assistance through training and career planning

* To update category and store associates on latest development in new product/brands and presentation/selling technique

* To ensure timely review and feedback takes place for all store employees

'* Monitor sales figure/ inventory planning

* Adhere to Mockshop guidelines

* 100% Standard Operating Procedure (SOP) Implementation and Adherence by team

* Ensure Negative Inventory Control

* Statutory Compliance To ensure adherence of Store SOP.  

* Conduct Store SOP training frequently.

* Maintain Store Ranking

'* To ensure that the stores follow the Visual Merchandising (VM) guidelines

* To ensure that sales team meets customer’s need

* To understand customer needs and fulfil required gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner

* To maintain the customer index and connect with customer timely and promote the store activities and promote the sales

* To ensure Conversion, Available To Ship (ATS) and NOB as per target.

* To ensure NPS achievement should be more than 85%

Qualification

* Minimum Graduate

* Minimum 4 years of experience required