Company Overview

Reliance Retail is India's leading retail company, known for its rapid growth and diversified omni-channel presence. With over 15,000 stores across 7,000+ cities, we provide an unmatched shopping experience, superior quality products, and outstanding value, revolutionizing retail through innovation in people, processes, and technology. Our aim is to enhance value and job security for millions, with a strong brand portfolio and national and international partnerships.

Job Overview

We are seeking a Senior Store Manager for our Chennai location. This full-time position requires a skilled individual who can manage store operations efficiently while enhancing customer satisfaction and driving sales. The role demands a strong leadership ability to manage a team while ensuring compliance with company policies and driving operational excellence.

Qualifications and Skills

• Proficient in using Retail Management Software (Mandatory skill), crucial for inventory tracking and sales processes, ensuring smooth store operations.
• Expertise in Inventory Management (Mandatory skill) is essential for maintaining optimal stock levels and preventing overstock or stockouts.
• Exceptional Team Leadership (Mandatory skill) skills to motivate staff, foster a collaborative environment, and achieve store performance goals.
• Ability to execute effective Sales Forecasting to predict sales trends and prepare the store to meet consumer demands accurately.
• Proficient in Customer Relationship Management (CRM) to enhance the customer experience and build lasting, loyal customer relationships.
• Strong Merchandising Strategy acumen to optimize product placement and promote appealing store layouts that drive sales growth.
• Understanding of Financial Reporting necessary for analyzing sales data, developing budgets, and making informed decisions.
• Skilled in Conflict Resolution, adept at managing customer complaints and resolving staff conflicts to maintain a harmonious store environment.

Roles and Responsibilities

• Oversee daily store operations to ensure efficiency and adherence to company policies and best practices.
• Lead, train, and manage store staff to meet sales targets and deliver exceptional customer service at all times.
• Monitor inventory levels to ensure adequate stock is available and manage replenishment for high-demand products.
• Develop and execute strategies to increase store sales and profitability while maintaining excellent standards.
• Resolve customer issues promptly to maintain high satisfaction and encourage repeat business.
• Collaborate with corporate management to align on business goals and implement corporate marketing campaigns.
• Ensure compliance with health and safety regulations to provide a safe environment for employees and customers.
• Analyze financial data to forecast sales, manage budgets, and report on store performance to senior management.