Job Purpose

Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms.

Education Qualifications

Graduation/ Post Graduation

Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.

• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.

• Implement production, productivity, quality, and customer service standards.

• Recommend product lines and ensure appropriate merchandise mix.

• Drive sales, margin, shrink control, inventory management and cost optimization.

• Manage commercials and statutory compliance.

• Manage performance and foster teamwork among store staff.

• Identify and develop talent for critical positions.

• Address customer feedback to improve service and processes.

• Stay updated on competition and manage customer escalations.

• Drive local events and promotions as per marketing calendar.

• Promote a "Customer Obsessed Culture" to prioritize customer centricity.

Key Performance Indicators

• Business Management: Gross Margin, SOH Segment & Brand mix

• Discount Management

• Brand share

• Finance - Paper/card VM Implementation.

• Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.

• Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.

• People Management.

• Business Acumen - profitability, Competition.

• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

• Operational Effectiveness

• Finance Management

• Analysis and Problem Solving

• Results Orientation

2. Behavioural Competencies

• Self-Development

• Emotional Intelligence

• Customer Service Orientation

• People Management

• Communication

• Teamwork and Collaboration