Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital, and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products, and an unmatched shopping experience. Founded in 2006, Reliance Retail serves over 193 million loyal customers across India with 15,000+ stores in 7,000+ cities, supported by a strong supply chain, technology infrastructure, and a well-trained workforce.

Job Overview

Reliance Retail is seeking a motivated and experienced Store Manager for mid-level positions in Kottayam, Alappuzha, Cochin, Kollam, and Pathanamthitta. This is a full-time role requiring 4 to 6 years of relevant experience. As a Store Manager, you will play a pivotal role in managing store operations, leading a team, and ensuring exceptional customer service and sales performance.

Qualifications and Skills

• Inventory Management (Mandatory skill): Demonstrated experience in overseeing inventory levels and ensuring stock availability.
• Visual Merchandising (Mandatory skill): Expertise in arranging store layouts to enhance the shopping experience and drive sales.
• Sales Management (Mandatory skill): Proven ability to meet and exceed sales targets and drive store profitability.
• Leadership: Strong leadership skills to manage, motivate, and develop store staff effectively.
• Customer Service: Exceptional customer service skills to ensure a high level of customer satisfaction.
• Team Building: Ability to build and maintain a positive team culture and foster collaborative teamwork.
• Budgeting: Experience in budgeting and financial management to optimize store expenses and profitability.
• Problem Solving: Strong problem-solving skills to address and resolve store-related issues promptly and efficiently.

Roles and Responsibilities

• Oversee daily store operations, including sales, inventory management, and customer service.
• Ensure efficient and effective visual merchandising to attract and retain customers.
• Manage sales targets and develop strategies to increase store revenue.
• Recruit, train, and supervise store staff, fostering a positive and productive work environment.
• Handle customer queries, complaints, and feedback to ensure a high level of customer satisfaction.
• Prepare and manage store budgets, track expenses, and optimize cost efficiency.
• Maintain store cleanliness, safety, and compliance with company policies and procedures.
• Analyze sales data and market trends to make informed business decisions and drive store growth.