Job Description

Job Purpose

Managing Showroom Operations effectively.

Key Responsibilities

1.Plan retail KPI’s for achieving AOP

2.Overlook achievement of GSS number and value targets, driving through store team

3.Monitor overall store operations, including sales, staffing, training, inventory

management, store upkeep, and controlling costs.

4.Customer Management & focus on enhancing the customer experience at stores to

improve satisfaction and loyalty

5.Implementing SOP’s for VM/ Marketing at stores.

6.Lead and manage the team effectively to ensure alignment with business objectives

and high performance.

7.Ability to handle and resolve conflicts in a constructive manner.

8.Building culture of trust, integrity and respect in stores

9.Develop & provide opportunities to store employees through various step-up programs

10.Develop functional capabilities in employees through appropriate training interventions

11.Adaption of driving sales through omni channel

12.TAT to be followed for customer complaints

13.Ensuring availability of manpower for planned training programs

Key Performance Indicators

1.% Walkin Target

2.Improve Diamond & Silver share in store

3.% conversion

4.Increase ABV

5.Mystery audit score

Functional Competencies

1.Showroom Operations Effectiveness

2.Customer Orientation

3.Planning & Organizing

Behavioral Competencies

1.Nurturing

2.Result Orientation

3.Growth Mindset