Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience. Founded in 2006, we have revolutionized retail in India, enhancing financial income and job security for millions. With over 15,000 stores across 7,000+ cities, we cater to a loyal customer base of more than 193 million. Our comprehensive capabilities in people, processes, and technology ensure stellar customer service.

Job Overview

We are looking for a dedicated and proactive Senior Customer Service Associate to join our team in Kothamangalam. This is a full-time, junior-level position that requires a maximum of 3 years of work experience. The ideal candidate will have exceptional customer service skills and a strong ability to communicate and solve problems effectively.

Qualifications and Skills

• Excellent customer service skills with the ability to handle diverse customer needs efficiently and effectively.
• Strong communication skills, both verbal and written, to interact effectively with customers and team members.
• Proficient in selling skills, with an ability to drive sales and meet targets consistently.
• Analytical skills to assess customer needs and propose suitable products or solutions.
• In-depth product knowledge to provide accurate and detailed information to customers.
• Teamwork skills to collaborate effectively with colleagues and contribute to a positive team environment.
• Problem-solving skills to address customer issues promptly and satisfactorily.
• Basic computer skills for processing orders and managing customer accounts efficiently.

Roles and Responsibilities

• Assist customers in locating products and provide detailed information about them.
• Handle customer inquiries and resolve issues in a timely and professional manner.
• Maintain a thorough knowledge of product lines and services offered.
• Process customer transactions accurately and efficiently using POS systems.
• Achieve sales targets by promoting suitable products and upselling when appropriate.
• Coordinate with team members to ensure smooth store operations and customer satisfaction.
• Support store management in daily operational tasks and inventory management.
• Ensure the store environment is clean, safe, and welcoming for customers.