Company Overview

Reliance Retail is India's largest and most profitable retailer, operating more than 15,000 stores across 7,000+ cities. Founded in 2006, the company is committed to revolutionizing retail in India, offering an unmatched shopping experience through a diversified omni-channel presence. With a strong brand portfolio, Reliance Retail serves over 193 million customers and employs more than 10,001 people, catering to various sectors such as Consumer Electronics, Fashion & Lifestyle, Grocery, and more. Headquartered in Mumbai, the company thrives on its advanced supply chain and technology infrastructure.

Job Overview

We are seeking a Sales Associate to join our dynamic team at Reliance My JIO Stores. This full-time position is open for freshers/experienced and is based in Mumbai, Navi Mumbai, Thane, and Kalamboli. As a Sales Associate, you will be responsible for supporting our sales operations and contributing to a superior shopping experience for our customers. The ideal candidate should have strong communication skills and a passion for customer service.

Qualifications and Skills

• Proficiency in Salesforce to manage and analyze customer interactions and data effectively.
• Ability to generate leads and convert them into successful sales, ensuring a robust pipeline.
• Skilled in negotiation techniques to close deals and enhance customer satisfaction and retention.
• Excellent communication skills, both verbal and written, to convey information clearly and convincingly.
• Efficient time management skills to prioritize tasks and manage workload effectively in a fast-paced environment.
• Comprehensive product knowledge to assist customers and provide detailed information about our offerings.
• Strong interpersonal skills to build lasting relationships with customers and colleagues alike.
• Adaptability and willingness to learn new processes and systems that enhance retail operations.

Roles and Responsibilities

• Assist customers in the store, providing product information and guidance to facilitate informed purchasing decisions.
• Maintain the store's appearance, ensuring it is tidy, organized, and stocked to meet customer demand.
• Use Salesforce to track customer interactions and provide timely follow-up to enhance customer satisfaction.
• Participate in lead generation activities to drive store sales and achieve individual sales targets.
• Employ negotiation techniques to encourage purchases and foster long-term customer loyalty.
• Collaborate with team members to achieve store targets and deliver a seamless omni-channel experience.
• Stay updated with product knowledge to provide customers with accurate information about new arrivals and promotions.
• Support inventory management by assisting in stock checks, replenishment, and reporting discrepancies.