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Operations Manager - Portico

Bangalore Urban
Full-Time
Senior: 7 to 10 years
22L - 28L (Per Year)
Posted on Apr 05 2024

Not Accepting Applications

About the Job

Skills

PROBLEM SOLVING
DECISION MAKING
PROJECT MANAGEMENT
TEAM DEVELOPMENT
STAKEHOLDER MANAGEMENT
CUSTOMER SERVICE
COLLOBORATION
DECISION-MAKING

Based on the provided job description template, here is a draft job description for the role of Operations Manager - Portico based in Bangalore:


JOB DESCRIPTION    


Job Role: Operations Manager - Portico   

Job Role ID: TBD


SECTION I: BASIC INFORMATION ON THE ROLE


Unique Job Position (UJP)    Operations Manager - Portico           

Unique Job Position ID (UJPID)  TBD

Level   TBD  

Location    Bangalore


SECTION II: JOB ROLE SCOPE


Number of Direct Reportees TBD

Number of Indirect Reportees TBD

Financial Metrics  Responsible for achieving operations metrics and budget targets  

Geographic Scope  Bangalore city/region


SECTION III: PURPOSE OF THE ROLE

This role is responsible for overseeing and optimizing the end-to-end operations for Portico stores in the Bangalore region, ensuring efficient processes, high service levels and achievement of business goals.


SECTION IV: KEY RESPONSIBILITIES AND KPIs OF THE ROLE


Responsibilities                          KPIs


Operations Management

- Manage daily store operations across the region  

- Implement process improvements to drive efficiency

- Ensure adherence to SOPs across all stores

- Monitor and resolve operational issues/escalations


Supply Chain & Logistics  

- Oversee inventory management and replenishment

- Coordinate with vendors/suppliers for timely delivery  

- Optimize logistics/distribution across the region


Financial Management

- Manage P&L for the region's operations

- Control costs through effective utilization of resources   

- Achieve revenue/profitability targets set forth


People Management  

- Lead, motivate and develop the operations team

- Provide training and coaching as needed  

- Handle recruitment, performance reviews etc.


Stakeholder Management

- Collaborate with cross-functional teams

- Manage relationships with vendors/partners

- Engage with corporate teams for plan execution


- Operations metrics (e.g. on-time fulfillment, customer satisfaction etc.)

- Supply chain KPIs (e.g. inventory turns, logistics costs etc.)  

- Financial performance against targets

- Employee engagement & productivity metrics 

- Successful cross-functional collaboration


SECTION V: OPERATING NETWORK  


Internal:  

Portico City Managers, Store Staff, Supply Chain, Finance, HR, Marketing 


External:

Vendors, Logistics Partners, Government Authorities  


SECTION VI: KNOWLEDGE AND COMPETENCIES


Education: Bachelor's degree in Engineering/Operations or relevant field. MBA preferred.


Experience: 7-10 years of experience in retail/e-commerce operations, preferably in management roles


Functional Competencies: 

Operations management, process optimization, stakeholder management, budget & P&L management, supply chain & logistics expertise


Behavioral Competencies:

Leadership, problem-solving, decision-making, communication, collaboration, customer-focus  


SECTION VII: CAREER MOVEMENTS


Feeder Role: Area Operations Manager, City Operations Manager  

Possible Next Roles: Regional Operations Head, Head of Operations


SECTION VIII: HIRING GUIDE  


Salary Range: In line with industry standards and commensurate with experience

Sourcing: Retail operations roles at organized retail chains/e-commerce firms

Interviewers: National Operations Head, HR


This is a draft job description based on the provided template. Details like reporting structure, number of repartees, budget responsibilities, etc. may need to be added/modified as per the specific requirements of the role.

About the company

Reliance Retail is India's largest, fastest growing and most profitable retailer with a diversified omni-channel presence via integrated store concepts, digital and new commerce platforms. We provide consumers with an outstanding value proposition, superior quality products and an unmatched shopping experience. Founded in 2006 with a view to revolutionize retail in India, we have, over the yea ...Show More

Industry

Retail

Company Size

10001+ Employees

Headquarter

Mumbai, Maharashtra

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