Purpose of the role -

Responsible for sales, profitability, VM and customer satisfaction of categories/brands in the respective department

Responsibilities -

Strategy and Planning

* Achieve revenue, gross margin

* Control inventory level and shrinkage

* Adhere to Mockshop guidelines

* 100% SOP Implementation

* Statutory Compliance

Financial Planning & Budgeting

* Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)

* Increase margins and minimize expenses

* Control shrinkage

* Achieve higher average transaction value per customer

People Management

* Control Attrition

* Product knowledge, brand differentiation

* Optimize manpower resource for category

* Functional and behavioral training

* Update category and store associates on latest development in new product/brands and presentation/selling technique

Policies, Processes & Procedures

* SOP Implementation and Adherence in department

* Achieve targeted ATS(Available to Ship) and Conversion

* Mystery Shopping Findings and Improvement

* Gather consumer data for feedback

* Adhere to Mockshop guidelines

KPIs

* Achieve AOP

* SOP Implementation and Adherence in department.

* People Management

* Inventory control

* Competition update

Functional Competencies

* Ability to work under pressure

* Number proficiency

* Customer Centricity

Behavioral Competencies

* Good communication skills

* Analytical & Presentation Skills